Answers to your questions

Help with launch problems and answers to common questions. If nothing helps — message support, we are online around the clock.

11
Questions in the base
6
Launch components
24/7
Support online

//Program won't start?

Update components and drivers first

For the program to work correctly, download and update all drivers and components — this fixes most launch problems.

Component pack

Microsoft Visual C++ 2008–2022

microsoft.com Download
Component pack

Microsoft .NET Framework 4.8

microsoft.com Download
Component pack

DirectX 12

microsoft.com Download
GPU DRIVER UPDATE

NVIDIA

nvidia.com Download
GPU DRIVER UPDATE

AMD

amd.com Download
WINDOWS DEFENDER CONTROL

Defender Control

softportal.com Download

//Questions & answers

Frequently asked questions

Showing 11 of 11

Didn't find an answer — message us in chat, we reply around the clock.

Chat icon — bottom-right corner of the screen

Which mice do the macros work with?
All our macros work with any mouse regardless of brand: Logitech, Razer, A4Tech/Bloody, Corsair or a plain office mouse.
How do I remove a bind completely?
Just leave the bind field empty and press OK.
When does the subscription start?
The subscription starts counting once you enter the key in the launcher.
What is the difference between the “CIS” and “GLOBAL” subscription types?
A “CIS” subscription can only be activated in CIS countries; a “GLOBAL” subscription works anywhere in the world.
The payment methods don't suit me — can I pay another way?
Yes, message technical support via any of our contacts.
The program won't start, what should I do?
Update all libraries and drivers from the links above. If none of that helps — message technical support via any of our contacts.
Where do I download the program after purchase?
The key, the guide and the launcher arrive by email after payment. If you cannot see the email, check the Spam folder. The guides are always available at the bottom of the site; the access code arrives by email after payment.
Can I try the product for free?
Unfortunately we do not offer trial periods for security reasons.
Do your products inject into the game?
No. None of our products injects into or interacts with game files. All the advanced functionality is built on artificial intelligence.
I set everything up, but the program doesn't work like in the video. What now?
Read the guide again and check your settings — in 99% of cases a parameter was missed. If you are sure everything is set correctly, message technical support via any of our contacts.
Where can I learn about promotions, promo codes and giveaways?
We announce all promotions, discounts and giveaways on our social channels — links at the bottom of the site.